Today's Support Overview
Live ยท Updated now
Open Tickets
๐ซ
8
3 urgent ยท needs attention
Oldest open โ 6 hrs ago
WhatsApp Pending
๐ฌ
12
4 unanswered
Avg response time 2.4 hrs
Resolved Today
โ
14
โ 4 more than yesterday
Avg resolution 1.8 hrs
CSAT Score
โญ
4.8
โ from 4.6 last week
Based on 28 ratings
WhatsApp Inbox
4 UNANSWERED
AR
Arjun R. ยท +91 98765 43210
"Hi, I ordered the Shiva Tee 3 days ago. When will it be shipped? I haven't received any update."
2 hrs ago ยท UNANSWERED ยท Order #SH-140
PM
Priya M. ยท +91 87654 32109
"The Urban Dhoti I received is size M but I ordered size L. Can you help me exchange it?"
3 hrs ago ยท UNANSWERED ยท Order #SH-141
RK
Rahul K. ยท +91 76543 21098
"Thank you! The Cosmic Tee is absolutely beautiful. Do you have more prints like this?"
5 hrs ago ยท Replied
NS
Neha S. ยท +91 65432 10987
"Is the Naga Tee available in size S? The website doesn't show stock."
Yesterday ยท Replied
VT
Vijay T. ยท +91 54321 09876
"I want to order 3 Shiva Tees as gifts. Do you offer bulk discount?"
6 hrs ago ยท UNANSWERED
Support Tickets
| TICKET | CUSTOMER | ISSUE | PRIORITY | STATUS | ACTION |
|---|---|---|---|---|---|
| #T-024 | PM Priya M. |
Wrong size received | High |
OPEN | ๐ฌ โ |
| #T-023 | AR Arjun R. |
Shipping delay query | Medium |
IN PROGRESS | ๐ฌ โ |
| #T-022 | VT Vijay T. |
Bulk order inquiry | Low |
OPEN | ๐ฌ โ |
| #T-021 | SK Suresh K. |
Payment not confirmed | High |
ESCALATED | ๐ฌ โ |
| #T-020 | MM Meera M. |
Return request | Medium |
RESOLVED | ๐ |
Order Lookup
#SH-141
Placed Today ยท 11:30 AM
CUSTOMER
Priya M.
+91 87654 32109
PRODUCT
Urban Dhoti โ Teal
Size M (ordered L)
AMOUNT
โน2,400
DELIVERY
Mumbai ยท 3-5 days
RECENT LOOKUPS
#SH-142
Arjun R.
Shiva Tee L
PENDING#SH-139
Neha S.
Kurta Set S
DELIVERED#SH-138
Vijay T.
Naga Tee M
PENDINGQuick Reply Templates
ORDER CONFIRMED
"Thank you for your order! We've confirmed #SH-XXX and will ship within 2 days..."
SHIPPING UPDATE
"Your order #SH-XXX has been shipped! You'll receive it in 3-5 business days..."
SIZE EXCHANGE
"We're sorry about the size issue! We'll arrange an exchange pickup within 24hrs..."
BULK ORDER
"Thank you for your interest! For orders above 5 pieces, we offer special pricing..."
WEAR THE STILLNESS
"Each Shoonya piece is crafted with conscious cotton and sacred art. Here's the story..."
RETURN POLICY
"We accept returns within 7 days of delivery. Please share a photo of the issue..."
My Performance โ This Week
Response Rate
92%
Resolution Rate
88%
CSAT Score
4.8โ
Avg Response Time
2.4h
Today's Activity Timeline
๐ซ
Ticket #T-024 opened โ Priya M. reported wrong size for Urban Dhoti order #SH-141
2:30 PM
โ
Ticket #T-020 resolved โ Meera M.'s return request processed successfully
1:15 PM
๐ฌ
WhatsApp replied โ Sent shipping update to Rahul K. for order #SH-140
12:45 PM
โ
Ticket #T-021 escalated โ Suresh K.'s payment issue escalated to Admin
11:20 AM
โญ
New CSAT rating received โ Neha S. rated support 5/5 โ "So helpful and warm!"
10:05 AM